32bet Privacy Policy – How We Keep Your Information Safe

1Introduction & Scope

32bet (https://32bet.bar) is a safe and trusted online betting platform for users in Bangladesh. We understand how important the privacy of your personal information is to you. This Privacy Policy ("Policy") explains what information 32bet collects, how it is used, and how it is kept secure.

This Privacy Policy applies to all 32bet services — including the website, mobile app, Sports Betting, casino games, live dealer, and any other offerings. By using our platform, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using the platform.

The 32bet Privacy Policy is updated regularly. When changes are made, the "Last Updated" date at the top of the page will change. For significant updates, you will be notified by email to your registered address. We recommend checking this page periodically.

2What Information We Collect

Under 32bet's Privacy Policy, we only collect information that is necessary to provide our services. Data falls into two categories — what you provide directly and what is collected automatically.

3How We Use Your Information

32bet uses your information for the following purposes only. We never use your data beyond what is stated here.

• Account Management: To handle registration, login, password recovery, and account security.
• Transaction Processing: To process deposits, send withdrawals, and maintain transaction records.
• Identity Verification: To comply with international KYC/AML regulations and prevent fraud.
• Customer Support: To respond promptly to your questions, complaints, or issues.
• Marketing: To send you relevant offers and promotions based on your preferences (you can opt out at any time).
• Security Monitoring: To detect suspicious activity and keep the platform secure.
• Responsible Gaming: To detect unusual betting patterns and offer assistance where needed.
• Legal Compliance: To meet the requirements of licensors and regulatory authorities.

Under 32bet's Privacy Policy, you may opt out of marketing communications at any time. However, opting out of account management and legal compliance communications is not possible.

4Data Sharing & Third Parties

32bet never sells your personal data for commercial purposes. However, information may be shared with specific third parties in the following limited circumstances:

• Payment Processor: Approved payment gateways including bKash, Nagad, and Rocket — used solely to process transactions.
• KYC verification services: Licensed verification agencies for identity and document verification.
• Game Software Provider: Licensed game studios authorized to operate Live Dealer and casino games.
• Law enforcement agencies: Where required by court order or legal obligation.
• Licensor: For audits and reviews by regulatory authorities.

All our third-party partners operate under a strict data privacy agreement. They may only use information for specified purposes and within a limited timeframe.

5Data Security Measures

At the heart of 32bet's Privacy Policy is a commitment to the highest level of data protection. We use industry-standard security technology to guard your information against unauthorized access, modification, or theft.

• Across all connections 256-bit SSL/TLS Encryption remains active.
• Password bcrypt Hashingsecured via; no staff member can view your password.
• Database servers are isolated from the internet and Firewall Protected।
• KYC documents are stored in a separate encrypted storage and can only be accessed by a limited number of authorized staff.
• Regular Security Audit and penetration testing are conducted.
• Automated alerts and verification are triggered for suspicious logins or transactions.
• To the account Two-Factor Authentication (2FA) enabling activation.

Please keep in mind that no system on the internet is 100% secure. We encourage you to take precautions on your end — use a strong password, avoid public Wi-Fi, and never share your account credentials with anyone.

6Cookie Policy

The 32bet website and app use cookies to enhance your experience. Cookies are small text files stored on your device. They are harmless and cannot access your personal files.

You can block or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect certain site features.

7Your Data Rights

32bet believes you have full ownership over your personal data. Under our Privacy Policy, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: Under certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: You may request that we limit how we use your data for certain specific purposes.
• Right to Data Portability: You may request a copy of your information in a standard, portable format.
• Right to Object: You can object to marketing or specific types of data processing.

To exercise these rights, please contact our support team. We typically respond to requests within 30 days. Note that certain data may not be deletable due to legal obligations.

8Data Retention Policy

Under 32bet's Privacy Policy, we retain your information only for as long as necessary. All data is stored while your account remains active.

• Transaction records after account closure 5 years are retained as required under AML regulations.
• KYC documents after account closure 5 years are kept on record.
• After opting out of marketing communications 30-day will be deleted within.
• Log and technical data are typically 1 year are deleted automatically thereafter.
• Where a legal dispute is ongoing, relevant data is retained until the matter is resolved.

9Privacy Contact

If you have any questions or concerns about our Privacy Policy, or wish to exercise your data rights, please contact us:

• Email: [email protected]
• Live Chat: 24/7 live support available
• Response Time: Typically within 24-48 hours